Payment Information

At Counts Virtual Assistant Services, we value transparency and strive to make our services as convenient as possible.

Retainer-Based Model for Administrative, Social Media Management, and Bookkeeping Services:

• Monthly Retainer: To ensure consistent support and dedicated service, we operate on a monthly retainer basis.
• Payment Schedule: Your monthly retainer fee is due at the beginning of each month.
• What the Retainer Covers: Your retainer covers the core services outlined in your agreed-upon package (e.g., X number of hours of administrative support, social media management, web design, etc.).
• All virtual assistant packages are priced based on the number of hours requested. Unused hours within a billing cycle will not be carried over or refunded.

Split Payment Model for Website Services:

• Payment Terms 
  Deposit: A 50% deposit of total pricing is required upfront to begin the project. This deposit is non-refundable.
  Milestone Payments: Remaining amount is due upon completion of project and approval.

Additional Services:

• Billed Upon Completion: Any services that falls outside of your standard monthly retainer (e.g., special projects, in-depth research, etc.) will be billed separately upon completion of the task.
• Incorporated into Retainer: If you require ongoing support for an additional service, the cost of that service will be added to your next month's retainer fee.
• Extra Services & Costs
  • Flat Fee:
    • 24/7 Support: $100 per month on top of the base package.
    • Urgent Request: $50 per urgent request (e.g., needing a document within 6 hours).
  • Tiered Pricing:
    • Priority: 
      • Guaranteed response within 24 hours.
      • Increased availability (e.g., availability during evenings/weekends).
      • Cost: 25% increase from selected package price.
    • Urgent: 
      • Guaranteed response within 6 hours.
      • On-call availability for urgent matters
      • Cost: 50% increase from selected package price.

 Payments:

At this time, Counts Virtual Assistant Services will receive all payments through Paypal. 

For a personalized quote and to discuss your specific needs, please don't hesitate to contact us. We look forward to the opportunity to support you and your business!